Our Policies
AstroZiva Mall respects the privacy of its customers.
We may collect information necessary to process and fulfil orders, including:
- Name;
- Mobile number;
- Email address;
- Billing address;
- Shipping address;
- Order information;
- Payment-related transaction information;
- Customer support communications;
- Device and website usage information, where applicable.
Payment card, banking or other sensitive payment credentials may be processed directly by third-party payment service providers. AstroZiva does not intend to store complete payment credentials unless expressly stated and lawfully permitted.
Purpose of Data Collection
Customer information may be used to:
- Process orders;
- Deliver products;
- Process refunds and exchanges;
- Provide customer support;
- Send order notifications;
- Prevent fraud;
- Maintain transaction records;
- Improve the Store;
- Comply with legal obligations;
- Communicate relevant products, offers or services where legally permitted.
Sharing of Information
Customer information may be shared with service providers where reasonably necessary to operate the Store, including:
- Payment gateways;
- Courier and logistics partners;
- Technology/service providers;
- Customer-support providers;
- Accounting and compliance service providers;
- Government authorities or law-enforcement agencies where legally required.
AstroZiva does not intend to sell customer personal information as a standalone commercial product.
Data Security
AstroZiva will implement reasonable security measures appropriate to the nature of the personal data and the risks involved.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Marketing Communications
Where legally permitted and subject to applicable consent/opt-out requirements, AstroZiva may communicate with customers regarding products, offers, updates and services.
Customers may request to stop receiving promotional communications through the available unsubscribe or contact mechanisms.
Data Rights
Subject to applicable law, customers may have rights relating to their personal data, including rights concerning access, correction, withdrawal of consent, grievance redressal and deletion/erasure in applicable circumstances.
Requests may be submitted to:
Privacy Contact: [EMAIL ADDRESS]
The AstroZiva Privacy Policy applicable to the wider website/platform should also be read together with this Store Privacy Policy.
TERMS OF SALE
By placing an order through AstroZiva Mall, the customer confirms that:
- The information provided during checkout is accurate;
- The customer is legally capable of entering into the transaction;
- The customer has reviewed the product description;
- The customer has reviewed the applicable price and delivery charges;
- The customer has reviewed the relevant return, refund and cancellation terms;
- The customer agrees to comply with applicable laws.
AstroZiva may update product descriptions, prices, availability and other information from time to time.
However, nothing in these Terms of Sale is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable consumer law.
PRICING, TAXES & PAYMENT
The price displayed at checkout will identify applicable taxes and compulsory charges as required by law.
Where applicable, shipping or other charges will be displayed before order confirmation.
AstroZiva uses third-party payment service providers for payment processing.
AstroZiva does not guarantee uninterrupted availability of any particular payment method.
An order may be placed on hold or cancelled where a payment is unsuccessful, reversed, flagged for fraud or otherwise not successfully confirmed.
FRAUD PREVENTION
AstroZiva may undertake reasonable verification of orders where transactions appear suspicious or inconsistent with normal purchasing behaviour.
Orders may be cancelled or withheld where there are reasonable grounds to suspect:
- Payment fraud;
- Identity misuse;
- Unauthorized payment;
- Abuse of promotional offers;
- Repeated fraudulent return claims;
- Manipulation of the Store’s systems.
Any such action will be taken subject to applicable law.
INTELLECTUAL PROPERTY
All content appearing on AstroZiva Mall, including but not limited to:
- Logos;
- Product photographs;
- Product descriptions;
- Graphics;
- Designs;
- Videos;
- Text;
- Brand names;
- Trademarks;
- Website layouts;
is owned by or licensed to AstroZiva or its respective rights holders.
No content may be copied, reproduced, modified, distributed, commercially exploited or used without prior written permission, except where permitted by law.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, AstroZiva shall not be responsible for indirect, incidental, consequential or special losses arising from the use of a product where such exclusion is legally permissible.
Nothing in this policy is intended to exclude liability that cannot legally be excluded, including applicable consumer rights relating to defective, deficient, misrepresented or otherwise non-conforming goods.
AstroZiva’s liability, where legally permissible to limit it, shall be determined in accordance with applicable law and the circumstances of the particular claim.
FORCE MAJEURE
AstroZiva shall not be responsible for delays or inability to perform obligations caused by circumstances beyond its reasonable control, including:
- Natural disasters;
- Floods;
- Earthquakes;
- Fire;
- Epidemics or pandemics;
- War;
- Civil unrest;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Courier disruptions;
- Internet or technology failures;
- Other extraordinary events beyond reasonable control.
Where required by applicable law, customers will retain their statutory rights notwithstanding such circumstances.
POLICY CHANGES
AstroZiva may update these policies from time to time to reflect:
- Changes in products;
- Changes in business practices;
- Changes in technology;
- Changes in applicable law;
- Regulatory requirements.
The updated version will be published on the AstroZiva Mall website with the revised effective date.
GOVERNING LAW & JURISDICTION
These policies shall be governed by the laws applicable in India.
Subject to applicable consumer protection laws and the jurisdiction conferred upon consumer commissions or other competent authorities, disputes shall be subject to the jurisdiction of the competent courts/tribunals at Kolkata, West Bengal.
Nothing in this clause is intended to take away any statutory consumer remedy or jurisdiction that cannot lawfully be excluded.
CUSTOMER ACKNOWLEDGEMENT
By purchasing from AstroZiva Mall, the customer acknowledges that they have had an opportunity to review the applicable product information, pricing, shipping terms, return/refund policy, privacy policy and disclaimer before completing the purchase.
The customer understands that natural products may exhibit natural variations and that spiritual, astrological, Vastu and crystal-related descriptions are based on traditional beliefs and intended uses rather than guaranteed outcomes.
Estimated Delivery Timelines
Estimated delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Product availability
- Weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Logistics disruptions
- Other circumstances beyond AstroZiva's reasonable control
The estimated delivery date is not a guarantee unless expressly stated otherwise.
Order Processing
AstroZiva Mall aims to process orders within the estimated processing period displayed on the product page or at checkout.
Customer Responsibilities
Customers are responsible for providing an accurate and complete shipping address and contact details.
Delivery Delays
AstroZiva will not ordinarily be responsible for delays caused by:
- Incorrect or incomplete address
- Customer unavailability
- Refusal to accept delivery
- Repeated failed delivery attempts
- Incorrect contact information
- Restrictions imposed by the destination location
Returned Packages
If a package is returned to AstroZiva because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
Traditional & Cultural Information
AstroZiva Mall products may be associated with traditional Vedic, astrological, spiritual, Vastu or crystal practices.
The descriptions of spiritual significance, traditional uses, symbolic meanings and energetic associations are provided for informational and cultural purposes.
No Guarantees
AstroZiva does not represent or guarantee that any product will:
- Make a person wealthy
- Guarantee financial gain
- Guarantee business success
- Cure a disease or medical condition
- Treat a psychological condition
- Guarantee relationship success
- Guarantee employment or promotion
- Remove all financial difficulties
- Produce a specific astrological result
- Produce a specific supernatural or metaphysical result
Traditional Beliefs & Symbolic Associations
Any references to wealth, abundance, prosperity, protection, confidence, success, positive energy or similar benefits refer to traditional beliefs, symbolic associations or intended spiritual use and should not be interpreted as a guaranteed outcome.
Not a Substitute for Professional Advice
AstroZiva products are not substitutes for medical, psychological, financial, legal, professional or other qualified advice.
Customers should make independent decisions regarding investments, business, health, employment and other significant matters.
Pre-Energization / Vedic Ritual Disclaimer
Where a product is described as pre-energized, purified, blessed or prepared through Vedic mantra or traditional rituals, such description refers to the spiritual preparation performed by AstroZiva or its designated practitioners.
Such preparation should not be interpreted as a scientific certification, medical treatment, financial guarantee or guarantee of a particular outcome.
The effectiveness of spiritual or energetic practices is subjective and may vary from individual to individual.
AstroZiva Mall is committed to providing customers with genuine, properly described and quality products. We understand that certain spiritual, crystal and Vastu products may naturally vary in colour, texture, shape, weight and appearance because many of them are made from natural minerals, crystals, wood or other natural materials.
This Return, Refund & Exchange Policy explains the circumstances in which a product may be returned, replaced or refunded.
1.1 Eligibility for Return
A return or replacement request may be accepted where:
- The product received is physically damaged during transit.
- The product received is defective or materially different from the product description.
- The wrong product has been delivered.
- A component/accessory that was expressly included in the product description is missing.
- The product is otherwise eligible for return under applicable law.
The product must be returned in substantially the same condition in which it was received, together with the original packaging, accessories, invoices and other materials supplied with the order, wherever applicable.
1.2 Return Request Period
Customers should report any damage, defect, wrong product or material discrepancy within 48 hours of delivery by contacting AstroZiva Mall For transit-damage claims, customers should provide clear photographs and/or video of:
1. The outer packaging;
2. The shipping label;
3. The damaged product;
4. The inner packaging, where relevant.
AstroZiva may request additional information reasonably necessary to investigate the claim. The 48-hour reporting period is an operational requirement for efficient investigation of transit-damage claims and does not exclude any non-waivable consumer rights available under applicable law.
1.3 Products Not Eligible for Change of MindReturns
Unless otherwise required by applicable law, AstroZiva Mall may not accept returns merely because a customer has changed their mind, does not like the colour/appearance of a natural stone, or expected a natural product to have uniform characteristics.
Natural crystals and minerals may contain:
- Natural inclusions
- Variations in colour
- Variations in pattern
- Minor surface irregularities
- Natural marks
- Differences in size and shape
Such characteristics do not necessarily constitute defects.
1.4 Energized / Customized Products
Products that are specifically customized, personalized, astrologically prepared, energized, consecrated or otherwise specially prepared for an individual customer may be subject to additional return restrictions, subject always to applicable consumer law.
If a product is expressly described as non-returnable due to customization or special preparation, this information will be disclosed before purchase.
1.5 Exchange
Where an exchange is approved, AstroZiva may provide:
• Replacement with the same product; or
• Another resolution mutually agreed upon where replacement is unavailable.
If the replacement product is unavailable, AstroZiva may offer an appropriate refund or alternative resolution, subject to applicable law.
1.6 Refunds
Where a refund is approved, the refund will ordinarily be processed through the original payment method, wherever technically possible.
The actual time taken for the credit to appear in the customer's bank/card/payment account may depend on the payment gateway, bank or financial institution.
Shipping charges, convenience fees or other charges, if any, will be handled according to the applicable order terms and applicable law.
1.7 Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible through the standard cancellation process.
If an order cannot be cancelled after dispatch, the customer may use the applicable return process, if eligible.
AstroZiva reserves the right to cancel an order in circumstances including:
- Product unavailability;
- Pricing or inventory errors;
- Suspected fraudulent transactions;
- Inability to deliver to the specified location;
- Force majeure events;
- Violation of applicable terms.
Where AstroZiva cancels a prepaid order, the applicable amount paid by the customer will be refunded through the appropriate payment method, subject to applicable law.
Natural Products
AstroZiva Mall may offer natural crystals, minerals, spiritual accessories, Vastu products and related products.
Natural stones and minerals are products of nature. Therefore, two pieces of the same product may not be visually identical.
Natural Variations
Variations may occur in:
- 1. Colour
- 2. Pattern
- 3. Transparency
- 4. Texture
- 5. Shape
- 6. Weight
- 7. Natural inclusions
- 8. Surface characteristics
Such natural variation should not automatically be treated as a defect.
Authenticity Representations
Where AstroZiva specifically represents a product as natural, authentic or made from a particular material, AstroZiva will take reasonable steps to ensure that the product supplied corresponds with that representation.
Certification & Authenticity Claims
Any certification or authenticity claim will apply only to the extent specifically stated on the relevant product page.